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Location:  Western, USA

Annual Compensation Target: $165,000, plus bonus plans

  • The Vice President - Customer Satisfaction & Service is responsible for the overall leadership of strategic and operational activities for field services, customer support, logistics and inventory.
  • This position leads the development and implementation of mid-term and long-term strategic plans to ensure Charger Quality, Call Center Excellence and Customer Satisfaction. This includes business plans, hiring strategies, development of strategic capabilities, and contributions to the Company’s vision and mission.
  • The VP - CS&S is responsible for the Company’s field services, logistics, production, customer support, purchasing and quality and, as part of the executive team, reports to the President of the Company.
  • Additional Requirements:
    • A successful track record as a manager-of-managers
    • Experience with 24x7x365 service delivery
    • Experience leading an operations department including field services, logistics, production and distributed team
    • Bachelor’s degree required, and since this is a technical product delivery - a strong knowledge of the backbone of EV chargers is a must
    • At least 5 years of leadership in a senior operations role
    • Successful management of operations teams
    • Experience in processes and tools at a startup/growth company
  • The initial questions you'll need to answer for this role:
    • Your experience leading regional / national customer service / satisfaction operations for an automotive organization.
    • Your experience with the technical-side of ev charging (how it all works!).
    • Your experience building and leading a national team.
    • Are you able to fully relocate?
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